Ielts Listening - Dạng bài tập Form Completion

West Bay Hotel- details of job

Vacancies for 1…………………..

• Two shifts

• Can choose your 2……………………….

• Pay: £5.50 per hour, including a 3……………………

• A 4………………….is provided in the hotel

(must be the same each week)

• Total weekly pay: £231

• Dress: a white shirt and 5…………………………. trousers (not supplied)

              a 6……………………. (supplied)

• Starting date: 7……………………….

• Call Jane 8……………………(Service Manager) before 9……………….tomorrow (Tel: 832009)

• She’ll require a 10…………………….

Question

Answers

Question

Answers

1

Waiters

6

Jacket

2

Day off

7

28 June

3

Break

8

Urwin

4

(free) meal

9

12.00 (p.m.)/noon/ mid – day

5

Dark (coloured)

10

reference

WOMAN:

Hello, West Bay Hotel. Can I help you?

MAN:

Oh, good morning. I’m ringing about your advertisement in the Evening Gazette.

WOMAN:

Is that the one for Example temporary staff? 

MAN:

That’s right.

WOMAN:

Yes. I’m afraid the person who’s dealing with that isn’t in today, but I can give you the main details if you like.

MAN:

Yes please. Could you tell me what kind of staff you are looking for?

WOMAN:

We’re looking for Q1 waiters at the moment. There was one post for a cook, but that’s already been taken.

MAN:

Oh right. Erm, what are the hours of work?

WOMAN:

There are two different shifts - there’s a day shift from 7 to 2 and a late shift from 4 till 11.

MAN:

And can people choose which one they want to do?

WOMAN:

Not normally, because everyone would choose the day shift I suppose. You alternate from one week to another.

MAN:

Okay. I’m just writing all this down. What about time off?

WOMAN:

Q2 You get one day off and I think you can negotiate which one you want, it’s  more or less up to you . But it has to be the same one every week.

MAN:

Do you know what the rates of pay are?

WOMAN:

Yes, I’ve got them here. You get £5.50 an hour, and that includes a Q3 break .

MAN:

Do I have to go home to eat or...

WOMAN:

You don’t have to. Q4 You can get a meal in the hotel if you want to, and there’s no charge for it so you might as well.

MAN:

Oh good. Yes, so let’s see. I’d get er, two hundred and twenty one, no, two hundred and thirty one pounds a week?

WOMAN:

You’d also get tips - our guests tend to be quite generous.

MAN:

Erm, is there a uniform? What about clothes?

WOMAN:

Yes, I forgot to mention that. You need to wear a white shirt, just a plain one, and Q5 dark trousers. You know, not green or anything like that. And we don’t supply those.

MAN:

That’s okay, I’ve got trousers, I’d just have to buy a couple of shirts. What about anything else? Do I need a waistcoat or anything?

WOMAN:

You have to wear Q6 a jacket, but the hotel lends you that .

MAN:

I see. Er, one last thing - I don’t know what the starting date is.

WOMAN:

Just a minute, I think it’s some time Q7  around the end of June. Yes, the 28th , in time for the summer.

MAN:

That’s great. I’m available from the 10th.

WOMAN:

Oh good. Well, if you can call again you need to speak to the Service Manager. Her name’s Jane Urwin, that’s Q8 U-R-W-l-N , and she’ll probably arrange to meet you.

MAN:

Okay. And when’s the best time to ring?

WOMAN:

Could you call tomorrow? Urn, she usually starts checking the rooms at  Q9 midday, so before then if you can , so she’ll have more time to chat. I’ll just give you her number because she’s got a direct line. 

MAN:

Thanks.

WOMAN:

It’s 832 double-0 9.

MAN:

823 double-0 9?

WOMAN:

832.

MAN:

Oh, okay. Yes, I’ll do that.

WOMAN:

And by the way, she will ask you for a Q10 reference, so you might like to be thinking about that. You know, just someone who knows you and can vouch for you.

MAN:

Yes, no problem. Well, thanks very much for your help.

WOMAN: 

You’re welcome. Bye.

MAN:

Bye.

Example

Name

Answer

Michael Alexander

Address

24 Manly Street, 1 ……….. Sydney

Shipping agent

2. ………..

Place of origin

China

Date of arrival

3. ………..

Reference number

601 ACK

Item

Damage

Cost to repair/ replace

Television

The 4 ……….. needs to be replaced

not known

The 5 ………..cabinet
 

The 6 ………..the cabinet is damaged

7$ ………..

Dining room table

A 8 ………..is split
 

$200

Set of china

Six 9 ………..  were broken

about 10 $ ……….. in total

AUDIOSCRIPT-SECTION 1

JUDY:

Good morning. Total Insurance. Judy speaking, how may I help you?

MICHAEL:

I recently shipped my belongings from overseas back here to Australia and I took out insurance with your company. Some items were damaged during the move so I need to make a claim. What do I have to do? 

JUDY:

 Okay, well first I need to get a few details about this. Can you give me your name please?

MICHAEL:

Yes. It’s Q0:Michael Alexander . 

JUDY:

Okay. And your address please?

MICHAEL:

My old address or my current one?

JUDY:

Your current one.

MICHAEL:

It’s 24 Manly Street, Milperra near Sydney.

JUDY:

What was the suburb, sorry?

MICHAEL:

Milperra. Q1:M-l-L-P-E-R-R-A .

JUDY:

Right. Now, who was the shipping agent Mr Alexander?

MICHAEL:

You mean the company we used?

JUDY:

Yes, the company who packed everything up at the point of origin.

MICHAEL:

Oh, it was ... er... Q2: First Class Movers . 

JUDY:

Okay ... where were the goods shipped from?

MICHAEL:

China, but the ship came via Singapore and was there for about a week.

JUDY:

Don’t worry, all of that information will be in the documentation. Now, the dates. Do you know when the ship arrived?

MICHAEL:

It left on the 11th of October and got to Sydney ( ≈ arrival) on the Q3:28th of November .

JUDY:

Okay. I need one more thing. There’s a reference number. It should be in the top right-hand corner of the pink form they gave you.

MICHAEL:

Let me have a look. I have so many papers. Yes, here it is. It’s 601 ACK.

JUDY:

Thanks.

JUDY:

I need to take down a few details of the actual damage over the phone before you put in a full report. Can you tell me how many items were damaged and what the damage was?

MICHAEL:

Yes, well four things actually. I’ll start with the big things. My TV first of all. It’s a large one ... very expensive.

JUDY:

 Our insurance doesn’t cover electrical problems.

MICHAEL:

It isn’t an electrical problem. Q4:The screen has a huge crack in it so it’s unusable.

JUDY:

I see. Any idea of the price to repair it?

MICHAEL:

No. Well, I don’t think it can be repaired. Q4:It will need a new one (≈need to be replaced) . 

JUDY:

Okay. I’ll make a note of that and we’ll see what we can do. Now, what was the second item?

MICHAEL:

The cabinet from the Q5: bathroom was damaged as well. It’s a lovely cabinet, we use it to keep our towels in.

JUDY:

 And what is the extent of the damage?

MICHAEL:

Well, the back and the sides seem okay but Q6:the door has a huge hole in it . It can’t be repaired. I’m really not very happy about it.

JUDY:

 And how much do you think it will cost to replace it?

MICHAEL:

Well, when I bought it last year I paid $125 for it. But the one I’ve seen here in Sydney is a bit more expensive, it’s Q7:$140 . 

JUDY:

Right, and what was the third item?

MICHAEL:

My dining room table. It’s a lovely table from Indonesia. It must have been very hot inside the container because one Q8: leg has completely split down the middle. The top and the other three look okay thank goodness. 

JUDY:

 Any idea of the price to repair it?

MICHAEL:

Well, I had an estimate done on this actually because it is a very special table to us. They quoted us $200, which is really pricey so I hope the insurance will cover the total cost.

JUDY:

I’m sure that will be fine. What was the last item, Mr Alexander?

MICHAEL:

Well, we have a lovely set of china Q9:plates and dishes, you know, with matching cups, saucers, the lot. They were all in the one box which must have got dropped because some plates were broken - six actually. 

JUDY:

And can you tell me the replacement value of these?

MICHAEL:

Well, it’s hard to say because they were part of a set but they can be up to $10 each as it’s such a good set.

JUDY:

Okay, so that would be around Q10: $60 altogether (= in total)? 

MICHAEL:

Yes, that’s right.

JUDY:

And is that all of the items?

MICHAEL: 

Yes. So what do I have to do now?

Question

Answers

Question

Answers

1.

Milperra

6.

door 

2.

First Class Movers

7.

140

3.

28 November

8.

leg

4.

screen 

9.

plates

5.

bathroom

10.

60